Troubleshooting Syncing
If, after recording your workout on the iOS or Android app, the workout does not appear on your XOSS account, there are
several things you can try. The following steps help troubleshoot activities recorded on the mobile app that have not
synced.
1. If there is a message of resync, please click the red area to resync the workout. You can also try switching
networks and servers.
2. Try recording a new workout, saving it, and uploading that activity to see if it pushes any missing or pending
uploads to your account.
3. Make sure you are in an area with good data coverage or, even better, connect via WiFi and tap on the ride to try
again.
4. Log out and then back into the XOSS app.
5. Turn your phone off and then back on again.
It's also possible that the phone's available storage capacity causes the sync issue. The syncing process will need
additional storage capacity to process the record data to send to the XOSS servers for uploading. If you're running low
on space, try removing some photos or music, and that can free up enough space on the phone for the sync to complete.
